At Shop247.fashion, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our cancellation and refund policy below.

1. Order Cancellations

You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team at care@shop247.fashion with your order details. Once the order has been processed or shipped, it cannot be cancelled.

2. Refunds

Refunds are available for products that are returned within 3 Days from the date of purchase, provided the items are in their original, unused condition. To request a refund, please contact us at care@shop247.fashion with your order number and reason for return.

3. Non-Refundable Items

Certain items, such as personalized products or items on sale, may not be eligible for a refund. These items will be clearly marked on the product page.

4. Process for Returns

To return an item, please follow these steps:

• Contact our customer support team to request a return authorization.
• Ship the item back to us using a trackable shipping method.
• Once we receive the returned item, we will process your refund to the original payment method within 10 business days

5. Shipping Costs

Shipping costs are non-refundable unless the item received was defective or incorrect.